What happens after you submit your application?
Submitting your application is the start of your Bamboo partnership. From here, our team takes over - reviewing your submission, configuring your brands across the delivery platforms, and preparing your tablet and printer for shipping. Most partners go live within 2-3 weeks of submitting, though timelines can vary depending on shipping and delivery platform onboarding.
Immediately after submission
You will see a confirmation screen letting you know your application has been received. Applications are reviewed within 1-2 business days. Once approved, you'll receive a welcome email confirming you're officially in onboarding — and that's where you'll schedule your kickoff call.
What your welcome email contains
Confirmation of your brand selection
Your onboarding timeline and when to expect your tablet and printer
Next steps for your team to get ready
Your onboarding timeline
Once your application is approved, onboarding moves quickly. Here is what to expect at each stage:
You schedule your kickoff call - using the link in your welcome email, at a time that works for you. It's a quick call to walk through your onboarding before setup begins.
Our team sets up your location - we configure your brands across DoorDash, Uber Eats, and Grubhub. No action needed from you at this stage.
Your Bamboo tablet and printer ship as separate shipments within a few business days of your application being confirmed, and each arrives within 7-10 business days.
You receive a banking information link - complete this as soon as possible to ensure your first payout is processed without delay.
Branded packaging labels (Bamboo stickers) arrive within 2-3 weeks.
Set up your tablet and printer - your tablet arrives pre-configured and ready to log in; connect your printer separately. See Setting up your tablet for full instructions.
Complete a test order - our team sends a test order to confirm your system is connected and ready before you go live.
Go live - once the test order is confirmed, your brands are activated and orders start flowing within 24-72 hours.
Most partners go live within 2-3 weeks of submitting. The more prepared your kitchen is when your equipment arrives, the faster you can go live.
What if I don't hear back about my application?
Contact our team at [email protected] and we will check on the status of your application.
What if I want to change my brand selection after submitting?
If you need to add or remove a brand before you go live, reach out via the support chat or email [email protected] and our team will update your selection before your location is fully configured.