Extended pauses of multiple weeks
We understand circumstances change - renovations, slow seasons, staffing gaps, or other operational situations may mean you need to step back from fulfilling Bamboo orders for a period.
If you need to pause your entire partnership for an extended period - several weeks or longer - contact our team to discuss. Options may include:
Setting extended closures across all brands and platforms for a defined period
Temporarily deactivating your location and reactivating when you are ready
Contact us via the support chat or email [email protected] with your location name, the reason for the pause, and the timeframe you have in mind. Our team will work with you to find the right solution.
Will a temporary pause affect my performance score?
Properly managed pauses - using the Pause function or contacting our team for planned closures - do not negatively impact your performance score. What damages performance is leaving brands active when you cannot fulfill orders, or cancelling orders. Always pause properly rather than just going offline.
How to end your Bamboo partnership
If you have decided to end your partnership, contact our team via the support chat or email [email protected] with your location name and a note that you would like to end your partnership. A member of our team will confirm receipt of your request and begin the offboarding process.
What happens during offboarding
Your brands are deactivated - our team removes your location from all active brands across DoorDash, Uber Eats, and Grubhub. Orders will stop flowing to your tablet.
Your final payout is processed - any outstanding orders from your final payout period are included in your last weekly payout, processed on the normal schedule.
Your tablet and printer are returned - you'll receive instructions and a prepaid label for returning your Bamboo tablet and printer. Please package them carefully and send them back promptly.
Is there a contract or penalty for leaving?
No. There are no long-term contracts and no penalties for ending your Bamboo partnership. You can leave at any time. The only requirement is returning your Bamboo tablet and printer.
Can you rejoin later?
Yes. If your circumstances change and you want to partner with Bamboo again in the future, you are welcome to apply. Visit get.bambookitchens.io to start a new onboarding. Note that new brand selections will reflect whatever's current at the time you rejoin.
How long does offboarding take?
Once your request is confirmed, our team typically deactivates your brands within 1-2 business days. Your final payout follows the normal weekly schedule — since each payout covers orders from two weeks prior, it arrives about two weeks after your last fulfilled order, the same as any other week.
What if I have orders in progress when I request offboarding?
Fulfill any orders already in your queue first, then pause all your brands from the Providers section to stop new orders coming in. Once your queue is clear and your brands are paused, let our team know you are ready to proceed with offboarding.