Bamboo manages the platform side
Bamboo is the entity on record with DoorDash, Uber Eats, and Grubhub - not your restaurant. Bamboo creates and manages the brand storefronts, handles menu uploads and updates, manages the platform accounts, and deals with all customer-facing issues that come in through those platforms. You do not need accounts with any of these platforms to fulfill Bamboo orders.
Delivery radius exclusivity
When Bamboo activates a brand at your location, you have exclusivity within your delivery radius on that platform. Bamboo does not place competing brands in the same delivery zone, so all orders within your radius come to you.
How platform performance affects your orders
Delivery platforms rank storefronts based on performance metrics - acceptance rate, cancellation rate, prep time, and customer ratings. The better your performance, the higher your ranking and the more orders you receive. Bamboo's standards are designed to keep your performance metrics strong, which benefits your order volume directly.
What Bamboo handles on the third-party delivery platform side
Brand storefront creation and management
Menu setup, updates, and sync across all platforms
Marketing and promotional campaigns to drive order volume
Customer service for all order issues and complaints
Platform account management and credentials
Performance monitoring across your active storefronts
What you handle
Receiving and fulfilling orders through the Bamboo app
Keeping your brands active and available during operating hours
Pausing items or brands when needed through the Bamboo app
Maintaining prep quality and speed to protect your platform ranking
Do I need my own DoorDash, Uber Eats, or Grubhub account?
No. Bamboo owns and operates all platform accounts. You only need access to the Bamboo app on your tablet.
Can I see my ratings on the delivery platforms?
Customer ratings and platform analytics are managed on Bamboo's side. If you want visibility into your location's performance, contact our team and we can share relevant data.