How to update your business hours
You can update your business hours directly in the Bamboo app at any time. Changes take effect immediately and update your availability across your active delivery platforms. You can set different hours for each brand and each delivery platform independently.
đĄ Each brand and platform has independent hours. Your hours are set per brand per delivery platform. If you operate multiple brands, you will need to update each one separately. If your hours are the same across all brands, update each brand in sequence - the process is quick. |
How to set or update hours
Go to â° â Business Hours â select the brand and platform â tap the pencil icon â set open and close times for each day â save. Changes save immediately.
You can set specific hours per day - update Monday independently from Tuesday, or mark specific days as closed while keeping the rest of the week unchanged.
Setting different hours for different brands
Many operators run brands with different operating windows - for example, Egg Smash for breakfast and lunch hours, and Bam! Burger for lunch through dinner. The Business Hours section lets you configure each brand independently so your storefronts are only active during the times you want to be fulfilling orders for each concept.
How to request a holiday or planned multi-day closure
If your kitchen is closing for a holiday, special event, or any planned full-day closure, you need to notify our team in advance. Holiday closures are not self-serve in the Bamboo app - our team sets them on your behalf.
Contact our team via the support chat or email [email protected] at least 48 hours in advance with:
Your location name
The date or dates you want to close
The brands you want to close (or confirm if it is all brands)
Whether you need the closure for specific delivery platforms or all platforms
Our team will set the closure in the system and confirm once it is done.
What happens on the closure date
On the day of your closure, your brands will show as unavailable on the delivery platforms. Customers will not be able to place orders. Once the closure date passes, your regular business hours will resume automatically - no action is needed from you to reopen.
Planning ahead for major holidays
For major holidays when many partners close - Thanksgiving, Christmas, New Year's Day, and similar - our team sends a reminder in advance asking you to notify us of any closures by a specific date. Watch for these messages so your closure can be processed before the holiday rush.
What if I request a closure but then decide to open?
Contact our team as soon as possible and we will remove the closure so your brands become active again on that date.