How to pause a menu item (86 an item)
If you run out of an ingredient or cannot fulfill a specific item during service, you can pause it immediately from the Bamboo app. When an item is paused, it is hidden from customers on the delivery platforms - they cannot order it until you resume it. This is the right action any time an item is unavailable, even briefly.
Open the Bamboo app and tap the menu icon (☰) in the top left corner.
Tap Menus.
If you fulfill multiple brands, use the dropdown to select the correct brand.
Find the item you want to pause - scroll or search by name.
Tap the item to open it.
Tap Pause.
Select how long to pause the item: 1 hour, 2 hours, End of day, or Indefinitely.
The item is now hidden from customers. Repeat for any other brands or items as needed.
⚠️ Pause immediately - do not wait. If an item runs out, pause it before a customer orders it. Never cancel orders - cancellations damage your performance score, reduce the orders the platforms send your location, and can deactivate your location for 24 hours. Pause the item first to prevent the order from coming in. The platforms measure performance by location - so protecting your Bamboo storefronts protects your own restaurant's orders too. |
When to use each pause duration
1 hour / 2 hours - Use when you expect the ingredient to be restocked shortly or you are waiting on a delivery.
End of day - Use when you have run out for the rest of service but will have it again tomorrow.
Indefinitely - Use when an item needs to be removed from the menu for an extended period. Remember to resume it when the item is available again, or contact our team if you need it permanently removed.
How to resume a paused item
To make a paused item available again: Menus → select brand → find the item → tap Resume. The item will immediately become visible to customers on the delivery platforms.
Does pausing an item affect all delivery platforms at once?
Yes. When you pause an item in the Bamboo app, it is hidden across all active delivery platforms - DoorDash, Uber Eats, and Grubhub - simultaneously.
How to pause a brand
If your kitchen needs a break - you are overwhelmed, short-staffed, or running into a problem you need time to resolve - you can temporarily pause an entire brand from accepting new orders.
Open the Bamboo app and tap the menu icon (☰).
Tap Providers.
Find the brand you want to pause.
Select the delivery platform you want to pause it on. You can pause one platform at a time or repeat for each platform.
Tap Pause.
The brand will immediately stop accepting new orders on the selected platform. Any orders already accepted and in progress are not affected - complete those as normal.
⚠️ The Pause function in the Bamboo app pauses the brand until the end of the current business day. It is not suitable for planned closures like holidays or multi-day breaks. For those, contact our team at least 48 hours in advance. |
How to resume a paused brand
To resume the brand: Providers → select brand → select platform → tap Resume. Orders will start flowing again immediately.
Can I pause just one platform and keep others active?
Yes. You can pause a brand on DoorDash while keeping it active on Uber Eats and Grubhub, or any combination. Each platform is paused and resumed independently.
Will pausing affect my performance score?
Occasional pausing is fine. Frequent or extended pausing reduces your order volume and ranking on the delivery platforms over time.