When to request a replacement
If your Bamboo tablet is damaged, malfunctioning, or no longer operational, our team can arrange a replacement. Request a replacement if:
The tablet will not turn on even after charging
The screen is cracked or physically damaged to the point of affecting use
The app crashes continuously and cannot be resolved by restarting
The tablet has been lost or stolen
If you are experiencing a software issue, please work through the troubleshooting steps in article 4.5 before requesting a replacement - many issues can be resolved without needing new hardware.
How to request a replacement
Contact our team via the support chat or email [email protected] with:
Your location name
A description of what happened to the tablet and what you have already tried
Whether the tablet is still partially functional or completely non-operational
What to expect
Once a replacement is confirmed, a new tablet will be shipped to your location pre-configured with the Bamboo app and ready to use. Shipping typically takes 5-7 business days. In urgent cases where your location cannot operate without a tablet, contact us and we will do our best to expedite.
Returning your old tablet
Once you receive your replacement tablet and have confirmed it is set up and working, our team will reach out with instructions for returning the old device. Please do not discard the old tablet - we will arrange the return logistics for you.
What if my tablet is stolen?
Contact our team immediately at [email protected]. We will remotely lock and disable the stolen device and arrange a replacement.