The Bamboo app is your command center for all order activity. Tap the menu icon (☰) in the top left corner of the screen to open the main navigation. From here you can access every section of the app.

This is the main screen you will spend most of your time on during service. Live Orders shows all incoming and active orders in real time. Tap any order to see the full details - items ordered, customer name, courier, and any special notes. From here you can accept orders, set prep time, and mark orders as ready.

Ingredients are shown by default under each item, so your staff can see exactly what's in every order at a glance. If they're not appearing, check your Settings.

The Kitchen Display Screen view shows orders organized for your kitchen staff. You can see Active, Scheduled, and Completed orders. This is useful if you want a dedicated screen for your kitchen team separate from the main order management view.

Orders History lets you search and review all past orders. Use it to look up a specific order by number, check the status of a completed order, or answer questions from customers about their order. You can filter by date range and by individual brand.

The Providers section shows the status of each of your brands across DoorDash, Uber Eats, and Grubhub. From here you can pause or resume a brand on a specific delivery platform. Use this section if you need to temporarily stop orders for a brand - for example, if your kitchen is overwhelmed or you need to close early.

The Menus section lets you pause (86) individual menu items that are unavailable. When you pause an item, it is hidden from customers on the delivery platforms - they will not be able to order it until you resume it. You can set a pause duration of 1 hour, 2 hours, end of day, or indefinitely.

The Business Hours section lets you view and update your operating hours for each brand and delivery platform. You can adjust hours for individual days of the week. Changes save immediately and update across your active delivery platforms.

The Printers section is where you set up and manage your printer connection. From here you create a printer profile, generate the PIN code needed to connect via PrintHub, and manage your receipt printing preferences including the number of copies printed per order.

Tap the support button to open chat — 24/7 chat support, right from your tablet.

The Settings section contains display and notification preferences for the app. Auto-accept is turned on by default - this means orders are automatically accepted and begin preparation without requiring manual approval for each one. You can also manage notification sounds and language preferences here.

The Bamboo app is designed for use on your Bamboo tablet. It can also be accessed via browser at orders.bambookitchens.io, though the tablet experience is recommended for active service.