How to log in to your Bamboo app
Logging into the Bamboo app is quick and uses your phone number instead of a password. Here is how it works:
Tap the Bamboo app on the home screen.
Enter the phone number that was registered for your account during onboarding.
You will receive a text message with a one-time verification code.
Enter the code in the app.
Tap your location from the list to enter the app.
You are now logged in and ready to receive orders.
⚠️ The verification code is one-time use only. Each code expires after a single use. If you close the app or wait too long, you will need to request a new code. Do not share your verification code with anyone. |
What if I don't receive the verification code?
Wait up to 60 seconds - text messages can occasionally be delayed.
Check your signal - make sure the phone receiving the code has cellular service or WiFi calling enabled.
Tap 'Resend' - if the code has not arrived after 60 seconds, tap the Resend link on the login screen to request a new one.
Check the correct phone number was entered - the code is sent to the number you typed in.
Can I log in without a phone number?
No. Phone number login is required for all Bamboo app users. If a team member does not have a personal phone number to register, contact our team and we will find a solution.
Can I log in on multiple devices at once?
Yes. Multiple team members can be logged in simultaneously as long as each person's phone number is registered on your account.
Adding a new user
If a team member needs access to the Bamboo app, their phone number needs to be added to your account by our team. To add a user, contact us via the support chat or email [email protected] with:
The team member's full name
Their phone number
We will add them to your account so they can log in. Our team adds new users typically within one business day.
💡 Each user logs in with their own phone number. Multiple people can be logged into the Bamboo app simultaneously - each using their own phone number. There is no shared password to manage. |
How many users can I add?
There is no set limit on the number of users per location. Add as many team members as you need.
Can users access multiple locations?
Users are set up per location. If the same person needs access to multiple locations, let us know when you make the request and we will set them up for all relevant locations.
What can users do in the app?
All users have Staff-level access, which means they can manage orders, view order history, connect printers, adjust business hours, and pause items or brands. They cannot edit menus, change prices, or access financial reports - these are managed centrally by Bamboo.
Removing a user
If a team member leaves and you need to remove their access, contact us [email protected] with their name and phone number and we will remove them from your account promptly.