Missing or incorrect payments
If a deposit didn't arrive, or the amount doesn't look right, message us in chat or email support — just tell us which deposit it's about and what looks wrong. That's all we need to get started.
We'll confirm we've got your message right away and start looking into it. You'll hear back from us within a few business days with an answer. If anything is owed to you, it's corrected — typically as part of your next weekly deposit.
Updating your banking details
If your bank account has changed, message us in chat or email support and we'll send you a secure link to update your details. We'll confirm the change once it's done.
Why might my payout look different this week?
A few normal reasons a payout can come in smaller or larger than expected:
Only completed orders count — cancelled orders aren't included.
Each payout covers orders from two weeks prior, not the most recent week.
If a brand or item was paused during that period, fewer orders would have come through.
Your first payout as a new partner may cover a partial week, depending on when you went live.
Error charges at your location are disputed weekly on your behalf, and refunds passed through can change a payout's size.
Occasionally a payout includes a correction from an earlier period.
A specific order looks missing from my payout
Find the order in your Orders History in the Bamboo app. If it shows as completed, message us with the order number and we'll look into it.